Automated phone payments that are secure, simple and always available
Give customers a secure way to make payments over the phone at any time, without waiting for an agent or visiting your website. IVR payments combine convenience, automation and PCI-compliant security.
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What are IVR payments?
IVR payments allow customers to make payments over the phone using an automated voice system. Customers follow prompts to enter their payment details by keypad or voice, making it easier to take secure payments without agent involvement.
Benefits of IVR payments
IVR payments help businesses offer a more flexible and secure payment experience while reducing pressure on customer service teams.
24/7 payment availability
Let customers pay whenever it suits them, without being limited by business hours.
Secure automated payments
Payment details are processed securely, helping reduce the risks linked to manual handling.
Less pressure on your team
Customers can complete payments independently without needing to speak to an agent.
Better customer convenience
Give customers a simple self-service payment option over the phone.
Supports multiple payment methods
Allow customers to pay using options such as credit cards, debit cards.
Supports PCI compliance
A secure IVR payment flow can help reduce exposure to card data and support a stronger compliance position.
Why businesses choose IVR payments
- Take payments outside normal opening hours
- Reduce reliance on live agents for routine payment calls
- Give customers a faster self-service option
- Improve payment convenience without sending customers online
- Support secure and compliant payment handling
Why choose Silver Lining?
- Secure automated phone payments designed around customer convenience
- Support for PCI-compliant payment handling
- Expert guidance to help you choose the right payment solution
- Ongoing support to keep your service running smoothly
Explore our other payment solutions
IVR payments are one way to take secure, PCI-compliant payments. We also offer other payment solutions to help businesses take payments in the way that best suits their customers and teams.
Agent-assisted payments
Secure phone payments without your staff seeing or hearing card details.
PCI payment solutions
Explore our wider range of PCI-compliant payment solutions and find the right fit for your business.
Frequently asked questions
Can't find the answer you're looking for? Reach out to out customer support team.
IVR payments allow customers to make payments over the phone through an automated voice system, without needing to speak to an agent.
Customers call a payment line and follow automated prompts to enter their payment details using their keypad or voice responses. The payment is then processed securely through the IVR system.
Yes. One of the main benefits of IVR payments is that customers can make payments 24/7, without being restricted by your opening hours.
IVR payments are designed to process card details securely and help reduce the risks linked to manual handling, human error and fraud.
Yes. Because the payment process is automated, customers can complete payments themselves without needing help from a member of your team.
IVR payments can support multiple payment methods, including debit and credit card payments, depending on the solution you choose.
Yes. A secure IVR payment process can help reduce exposure to card data and support a stronger PCI compliance position.
Make remote payments simple and secure
Tell us how you currently take payments and we’ll help you find the right digital payment solution for your business.
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Our experts are here to help. If you’d like to chat now about how we can support your business, give our friendly team a call on