Agent-assisted payments that keep calls flowing and card data protected
Protect your customers' sensitive data and maintain PCI-DSS compliance with our Agent Assistance payment solution. Ideal for businesses handling high volumes of phone transactions, this solution ensures confidential payment processing without compromising the customer experience.
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What is agent assistance?
Agent assistance works within a live call and steps in at the point of payment to protect sensitive card details. It allows customers to complete payments securely while staying connected to your team, without card information being seen or heard by the agent.
Key features of agent assisted payments
Our Agent Assistance solution is designed to make secure payments simple and efficient. It allows live agents to capture payment details without interrupting the customer conversation, ensuring a seamless experience. With real-time data masking, sensitive information is intercepted before it enters your systems, significantly reducing your PCI scope and simplifying compliance. Plus, our solution integrates easily with your existing telephony infrastructure, enabling quick, hassle-free deployment.
Uninterrupted communication
Keep the customer connected to your team throughout the payment process.
Enhanced security
Protect sensitive payment data during live phone transactions.
Supports PCI compliance
Help reduce exposure to card data and support PCI-DSS-aligned payment handling.
Who benefits from agent-assisted payments?
- Businesses that take payments over the phone
- Teams that want to keep the customer on the call during payment
- Organisations looking to reduce exposure to card data
- Businesses that want a more secure and convenient payment process
Why choose Silver Lining?
- Secure phone payments designed around customer convenience
- Help reduce exposure to sensitive card data during live calls
- Guidance to help you choose the right PCI payment solution
- Ongoing support to keep your payment process running smoothly
Explore our other payment solutions
Digital payments are one way to take secure, PCI-compliant payments. We also offer other payment solutions to help businesses take payments in the way that best suits their customers and teams.
Digital Payments
Take secure payments over the phone while your team stays on the call, without exposing card details to staff.
IVR Payments
Allow customers to make secure payments 24/7 through an automated phone payment journey.
PCI payment solutions
Explore our wider PCI-compliant payment solutions and find the right option for your business.
Frequently asked questions
Can't find the answer you're looking for? Reach out to out customer support team.
Agent assistance is a secure payment solution that works within a live call, allowing customers to make a payment without their card details being seen or heard by the agent.
The solution integrates into the call flow and steps in at the point of payment, intercepting keypad tones or customer speech so sensitive card information stays protected.
Yes. One of the key advantages is that the customer can remain connected to the agent while completing the payment.
No. Revo positions agent assistance so that PAN and CSV details are shielded from unauthorised access and not seen or heard by the agent.
Yes. Revo states that by keeping client details outside your systems, the solution aligns with PCI-DSS standards and simplifies compliance efforts.
Revo says the approach can de-scope businesses from many PCI requirements, reducing the number of controls and simplifying ongoing audit and management.
Take secure payments without interrupting the call
Tell us how you currently take payments and we’ll help you find the right IVR payment solution for your business.
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Our experts are here to help. If you’d like to chat now about how we can support your business, give our friendly team a call on